Windows Download

Click the link below to download the required software for remote support for Windows.

Download Remote Support for Windows

MacOS Download

Click the link below to download the required software for remote support for MacOS.

Download Remote Support for MacOS

Necessary steps for Mac Users:

Why is Jump Desktop Connect asking for permission to record my screen and control my computer?

Jump Desktop Connect is an app that allows you to receive remote support on your Mac from anywhere. To do this, it needs permission to record the Mac's screen and use accessibility features to control the Mac's keyboard and mouse. (Please note that Jump Desktop Connect does not actually record anything during the remote session) Starting with macOS Mojave (10.14) apps need permission to access accessibility features. Starting with macOS Catalina (10.15) apps also need extra permission to record your Mac's screen. (Please note that Jump Desktop Connect does not actually record anything during the remote session)